College Sight Loss Information Day a Super Success!!
Posted: Mon, 07 Dec 2015 14:53
RNIB College Loughborough held their first Sight Loss Information and Training Day, specifically aimed at enhancing customer service. The event was fully booked with attendees coming from a range of public, private and voluntary sector organisations. The training gave those attending the opportunity to gain practical experience of sight loss and learn simple ways to improve the customer service they provide in their roles. The trainers organised a mixture of fun activities and learning materials to give those attending a feel for what it would be like as a customer with sight loss.
Two RNIB College students explained their experiences of living with sight loss, including the problems they encounter as a customer going about everyday activities and what good service means to them. They also gave simple suggestions that could help improve their experiences. Feedback from the sessions was very positive, Charlene from Rainbows Hospice in Loughborough said, 'I found it very interesting and invaluable hearing from a customer's points of view'.
The training was held in The Conference Centre, the College's latest student led enterprise.
Due to the success of the day, the College has added another Sight Loss Information and Training Day into the diary on Thursday 14 January 2016. If you would like to book on, please call the College on 01509 611077.
RNIB College Loughborough will be opening their doors on Saturday 28 November from 10:00am until 2:00pm for their annual Winter Craft Fayre. If you want to get ready for the festive season pop in and see what is on offer!